What actually happens once you hand us the keys.
No vague promises — here's the sequence, start to finish, and what you'll hear from us at each stage. This walks through full management specifically — if you're after letting only or inspections only, the process is shorter; see fees for what's included in each.
From appraisal to ongoing management.
Free rental appraisal
We walk the property, compare it against current Auckland lettings, and give you a written rental estimate — no obligation, and no pressure to sign anything on the spot.
Onboarding & paperwork
If you decide to go ahead, we sign the Management Authority together, take listing photos, and confirm rent expectations and any compliance work (Healthy Homes, smoke alarms) needed before day one.
Marketing & viewings
Your property is listed on TradeMe and realestate.co.nz with proper photos and a full description — and shared through targeted social media, which is where the majority of our enquiries actually come from. We run accompanied viewings so you're not coordinating access with strangers yourself — including evenings and weekends, since most applicants are working during the day. Daytime-only viewing slots are a common reason properties sit vacant longer than they should.
Tenant screening
We don't rely on a scripted email questionnaire like a lot of property managers do. Every serious applicant gets an actual conversation, in person or by phone. Shortlisted applicants then go through rigorous credit checks, reference checks with previous landlords, and income verification. You always get the final say.
Tenancy agreement, bond & move-in
We prepare the tenancy agreement, lodge the bond with Tenancy Services, and complete a documented move-in inspection with photos — your record if anything's ever disputed later.
Ongoing management
Rent is collected and paid out on your schedule, held in a separate account apart from Bistab's own funds. Routine inspections and Healthy Homes compliance run in the background, with a monthly owner statement.
Renewals & re-letting
Ahead of any tenancy ending, we handle rent reviews, renewals, or — if a tenant's moving on — start re-marketing early to keep vacancy time as short as possible.
What you'll actually hear from us — and when.
Monthly owner statements
Rent received, fees deducted, and any maintenance costs — laid out clearly, every month, without you having to ask.
Routine inspections with reports
Written, photographed reports after every inspection — not just a text saying "all good."
A real answer to maintenance issues
Non-urgent requests acknowledged within a business day; urgent issues (no hot water, security, weathertightness) treated as same-day.
Ready to hand this over to someone who'll actually do it properly?
Get a free rental appraisal — the first step, with zero obligation.